Payment, Cancellation and Modification Policy:
A 50% deposit, payable by credit or debit card is required to hold a reservation.
The remaining 50% is to be paid upon check in, either in cash (dollars or pesos). We do accept credit cards for the balance, however, we collect a 4% surcharge to cover the cost of this convenience.
A 3 night minimum is in effect from December 15th until March 31st. We may make an exception.
No refunds between December 15th through March 31st. Should you have an emergency cancellation, we can apply your deposit to a future visit.
Excluding the dates above, cancellations / modifications more than 30 days from the reserved arrival date will be subject to a 1 night's charge and a cancellation / modification within 30 – 15 days will be subject to 2 night's charge. Reservations within 2 weeks of your reserved arrival date will forfeit your 50% deposit. We are a tiny hotel with 6 rooms, we rely heavily on your reservation to be accurate and in turn, we will have your room available to you as promised.
There are maximums of adults and children set for each room type, if your party exceeds the set maximum for the room you want, please email us at firstname.lastname@example.org
We cannot control the weather or any other act of God. Please research your trip and Tulum to be certain it is your vacation destination of choice. We cannot refund early checkouts, should your plans change, however we will be happy to credit your payment towards a future stay.
Thank you for understanding.